Privacy Policy

Introduction

Emma Kwok Dietitian ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.This Privacy Policy explains how we collect, use, disclose, store and protect your personal and health information when you engage with our services, visit our website, or communicate with us.

What Information We Collect

We may collect personal information including:

  • Name

  • Date of birth

  • Address

  • Telephone number

  • Email address

  • Emergency contact details

  • Medicare details

  • Private health insurance information

  • Payment and billing information

Health Information

As an Accredited Practising Dietitian, we collect health information that is reasonably necessary to provide nutrition and dietetic services.

This may include:

  • Medical history

  • Medication information

  • Eating disorder history

  • Mental health information relevant to treatment

  • Dietary intake information

  • Pathology and investigation results

  • Weight, height and other relevant anthropometric data

  • Information provided by other healthcare professionals involved in your care

Health information is collected to assess, diagnose, plan and provide dietetic care, coordinate treatment with other healthcare providers, and meet professional, legal and regulatory obligations.

How We Collect Information

We may collect information directly from you through:

  • Initial enquiry forms

  • Appointment booking systems

  • Consultation forms’

  • Telehealth consultations

  • Telephone calls

  • Email communications

  • Website contact forms

  • With your consent, we may also collect information from:

    • General practitioners

    • Psychologists

    • Psychiatrists

    • Paediatricians

    • Speech pathologists

    • Occupational therapists

    • Other healthcare providers involved in your care

Why We Collect Information

We collect personal and health information to:

  • Provide dietetic assessment and treatment

  • Communicate with you regarding appointments and services

  • Coordinate care with other healthcare providers

  • Process payments and manage accounts

  • Meet legal, professional and regulatory obligations

  • Improve our services and website functionality.

  • If you choose not to provide requested information, we may be unable to provide certain services.

Disclosure of Information

We will only disclose your personal information where:

  • You have provided consent;

  • The disclosure is necessary for your healthcare and treatment;

  • The disclosure is required or authorised by law; or

  • The disclosure is otherwise permitted under privacy legislation.

  • Information may be disclosed to:

    • Medical and allied health professionals involved in your care

    • Medicare and other government agencies where required

    • Professional advisors and service providers supporting our business operations

    • Regulatory authorities where legally required

We do not sell or rent personal information to third parties.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve website performance and user experience. We may collect information such as:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Time spent on pages

You can manage cookie preferences through your browser settings.

Storage and Security of Information

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.

Health records are stored electronically using Zanda Practice Management Software. We may also use secure electronic systems including Gmail, telehealth platforms and other business systems necessary for providing healthcare services and operating our practice.

Information may be collected, stored or communicated through:

  • Zanda Practice Management Software

  • Email communications via Gmail

  • Telephone and SMS communications

  • Website contact forms

  • Telehealth consultations conducted via Zoom through Zanda

We maintain appropriate security measures including password protection, restricted access, secure cloud-based storage and software security controls.

While reasonable steps are taken to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Overseas Disclosure

Some of our technology service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure information is handled in accordance with Australian privacy obligations.

Access and Correction

You may request access to your personal information or request corrections if you believe information held is inaccurate, incomplete or out of date. Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

Retention of Records

We retain health records in accordance with applicable legal and professional obligations. When personal information is no longer required and retention obligations have been met, records will be securely destroyed or permanently de-identified.

Complaints

If you have concerns about how your personal information has been handled, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact:

Emma Kwok Dietitian

Email: hello@emmakwokdietitian.com

Website: www.emmakwokdietitian.co